Case

Studies

Community-Based Health and Digital Systems
Strategic Focus: Digital Health Infrastructure, Interoperability Road mapping, Strategic System Uplift
SECTOR
THEMES
Community-Based Health and Digital Systems
Digital Enablement, System Integration, Data Maturity
REQUIREMENTS

Develop and deliver a comprehensive Digital Health Strategy to uplift digital infrastructure, workforce capabilities and data maturity across the community health ecosystem. The strategy was designed to align with national and jurisdictional policy directions, improve system interoperability and enable equitable access to digital health tools for consumers and providers.

WHAT WE DELIVERED
+
Designed a digital health strategy centred on citizen empowerment, system interoperability and safe, quality-focused care
+
Aligned strategic goals and investment priorities to national policy drivers including the National Digital Health Strategy and jurisdictional quality and safety initiatives
+
Defined a phased roadmap to uplift organisational data maturity, including technical reviews, workforce training plans and analytics capability enhancements
+
Supported foundational national initiatives to enable secure digital health infrastructure and improve connectivity across private specialists and community health organisations
+
Enabled digital capability-building across general practice, aged care and allied health through targeted education, resource toolkits and strategic digital partnerships
+
Guided development of collaborative data sharing infrastructure and benchmarking frameworks, including minimum dataset pilots and shared care platforms
Health Governance and Regulation
Strategic Focus: Indigenous Data Ethics Infrastructure, CARE-Aligned Systems, Cultural Governance Enablement
SECTOR
THEMES
Health Governance and Regulation
Data Ethics, Cultural Sovereignty, Inclusive Governance
REQUIREMENTS

Commissioned development of an Indigenous Data Governance Framework to enable culturally respectful, systems-aligned mechanisms for managing Indigenous health data. The goal was to reinforce Indigenous data sovereignty, embed ethical oversight, and align digital health data infrastructure with national governance and privacy standards.

WHAT WE DELIVERED
+
Designed a purpose-oriented Indigenous Data Governance Framework, structured to support the ethical collection, storage, use and sharing of Indigenous health data
+
Embedded CARE Principles and aligned the framework with national Indigenous data policies and the Privacy Act, ensuring consistent application across internal teams and governance bodies
+
Clarified cultural governance protocols for consent, access and community data participation—enabling Indigenous communities to influence data use and ownership
+
Defined institutional roles, including Indigenous Data Custodian and Privacy Champion, to oversee data lifecycle processes and monitor cultural, legal and operational compliance
+
Integrated FAIR data principles, supported by data cataloguing tools, privacy impact assessments and ethics committee oversight
+
Provided guidance to ensure the organisation’s digital health data ecosystem fosters self-determination, collective benefit and trust among Indigenous peoples.
Commonwealth Service Delivery and Financial Integrity
Strategic Focus: Digital Reconciliation Integrity, Public Sector Transparency, Forensic Data Governance
SECTOR
THEMES
Commonwealth Service Delivery and Financial Integrity
Financial Accountability, Digital Oversight, Data Integrity
REQUIREMENTS

Required forensic data analysis and strategic advisory support to investigate a persistent and material discrepancy between a national debt administration platform and its corresponding digital general ledger. The objective was to restore reporting integrity, arrest data drift and strengthen financial accountability across multiple Commonwealth policy agencies.

WHAT WE DELIVERED
+
Led data mining and diagnostic analysis to surface root causes of a long-standing reconciliation variance, assessing multiple dimensions including data quality, accounting treatment and data flow integrity
+
Conducted detailed dataset match analyses across the debt administration system, the digital ledger and intermediary manual processing tools, as well as recently introduced financial reconciliation reports.
+
Reviewed several years of reconciliation outputs to identify systemic patterns contributing to cumulative data misalignment
+
Produced a dataset integrity report outlining policy, operational and digital governance gaps for remediation
+
Designed forward-looking mitigation strategies to align ledger reporting with the source-of-truth system, reducing future variances to immaterial levels and strengthening inter-agency transparency
+
National Health Programs and Data Governance
Strategic Focus: National Data Sharing Enablement, Trust Architecture for Benchmarking, Sector-Wide Governance Design
SECTOR
THEMES
National Health Programs and Data Governance
Health Data Ethics, National Benchmarking, Sector Collaboration
REQUIREMENTS

Required strategic advisory support to enable national data sharing across paediatric palliative care services. Objectives included establishing a robust governance framework for retrospective and prospective data use, designing a data sharing agreement, supporting quarterly sector engagement, and informing national benchmarking and quality improvement for for a Commonwealth health agency.

WHAT WE DELIVERED
+
Developed a data sharing agreement enabling retrospective and prospective use of service-level data held in the national repository by ten participating providers
+
Participated in quarterly national data working group meetings to provide expert advice on governance enablers for capturing and managing a national minimum dataset
+
Delivered input into a federal policy report outlining current systemic barriers to data collection, and recommended strategies for overcoming legal, operational and technical constraints
+
Designed a roadmap to support the adoption of minimum data standards across jurisdictions, enabling the generation of a national data snapshot for benchmarking and service improvement
+
Integrated perspectives on Indigenous data sovereignty, sectoral capacity-building and privacy risk mitigation into the future governance model and policy recommendations
+
Community Services and Early Childhood Education
Strategic Focus: Cybersecurity Governance Infrastructure, Layered Resilience, Role-Based Risk Maturity
SECTOR
THEMES
Community Services and Early Childhood Education
Cyber Resilience, Records Integration, Risk Maturity
REQUIREMENTS

Required a comprehensive, multi-stream cybersecurity program to strengthen organisational resilience, address critical audit findings, and support ongoing compliance with national security and privacy obligations. The objective was to implement and embed a fit-for-purpose cybersecurity operating model and controls infrastructure, spanning people, systems and governance layers.

WHAT WE DELIVERED
+
Designed and managed a multi-workstream Cybersecurity Program of Work, underpinned by a defence-in-depth strategy across administrative, perimeter, network, endpoint, application and data layers
+
Delivered a tailored Cybersecurity Operating Model, formalised governance structure and staff-wide training and awareness program, including internal phishing simulations and role-based induction
+
Implemented ISO-aligned controls to support access management, incident response, endpoint protection and third-party risk management
+
Integrated data governance and records management frameworks, including a centralised information asset inventory, classification policy and compliance register
+
Established cybersecurity dashboards and analytics, linked to business unit vulnerabilities, to surface risks and inform executive decision-making
+
Partnered with a Managed Security Services Provider (MSSP) to support ongoing monitoring, incident response, and alignment with the client’s long-term risk posture and compliance objectives
Aged and Disability Care Services
Strategic Focus: Low-Code Risk Automation, Compliance Intelligence, Process Integrity at Scale
SECTOR
THEMES
Aged and Disability Care Services
Compliance Intelligence, Resilience-by-Design, Governance Infrastructure

REQUIREMENTS

Required enablement of compliance with aged care and disability service standards through the delivery of performance analytics and services automation. The objective was to transform core business processes to strengthen risk visibility and lift service quality.

WHAT WE DELIVERED
+
Led the rollout, onboarding and enterprise implementation of a low code automation platform, delivered as a SaaS solution. The system enabled end-to-end process transformation, intelligent document generation, dynamic web forms and seamless integration with operational and records management systems
+
Leveraged widely used office productivity tools and built-in rules engines to produce compliant, auditable business documents. Embedded reporting functions supported real-time monitoring and traceability
+
Integrated the automation platform with dynamic analytics and visualisation tools to deliver predictive insights, enabling the provider to identify weaknesses in compliance posture and service delivery. The system supports frontline responsiveness and empowers staff to take informed action across diverse and complex care contexts.
+
+
+
Primary Healthcare and Population Health
Strategic Focus: Indigenous Data Sovereignty, BOT Governance Frameworks, Operational Data Stewardship
SECTOR
THEMES
Primary Healthcare and Population Health
Corporate Governance, Enterprise Risk Management, Data Governance

REQUIREMENTS

Required the design, stand-up and transitional operation of an Enterprise Data Governance Unit under a Build, Operate and Transfer (BOT) model to strengthen data risk management and reporting across clinical and operational domains.

WHAT WE DELIVERED
+
Developed a comprehensive Healthcare Data Risk Registry integrated into the agency’s existing Enterprise Risk Management System to align privacy and operational risk oversight
+
Delivered Privacy Impact Assessments for new services, product launches, acquisitions and divestments to support informed and compliant decision-making
+
Established and operationalised a Data Governance Council, providing sustained advisory input to guide uplift and system embedding
+
Designed a governance framework to enable Indigenous Data Sovereignty, equipping the agency to collect, process and share health insights in partnership with First Nations communities in the ACT
+
Represented the client agency as a founding member of the national data governance committee, contributing to the establishment of unified data models, consent-based sharing agreements, trust frameworks and national reporting mechanisms
+
Legal and Dispute Resolution Services
Strategic Focus: Equity Infrastructure, Consent-Led Data Governance, AI-Enabled Public Systems
SECTOR
THEMES
Legal and Dispute Resolution Services
Social Access, Corporate Governance, Data Governance
REQUIREMENTS

Required a capabilities assessment and proposal to design, build, and operate a federally funded collaborative services ecosystem. The solution needed to align with the Australian family law system and deliver integrated information, legal advice, guided referrals, and service access nationwide.

WHAT WE DELIVERED
+
A strategic roadmap for interim governance arrangements and the transition of incumbent national platforms
+
A high-level design for a new cloud-based ecosystem integrating AI models for speech, language and decision support. The proposed solution was architected for national scale as a SaaS platform, designed to remain accessible via standard telephony and virtual collaboration tools
+
A consent-based data governance model mapped to national privacy and data-sharing frameworks, with reporting interfaces designed to meet requirements of the Australian Institute of Health and Welfare
+
A service model designed to support equitable access across diverse communities, with self-assessment functionality and inclusive user pathways to minimise systemic barriers and strengthen compliance with multicultural access and equity obligations
+
+
Early Intervention and Community Wellbeing Programs
Strategic Focus: Environmental Due Diligence, Risk-Ready Urban Design, Governance-Embedded Planning
SECTOR
THEMES
Early Intervention and Community Wellbeing Programs
Environmental and Economic Governance

REQUIREMENTS

Required an evidence-based assessment of the environmental and economic impacts of large-scale infrastructure developments, including the Light Rail network, to inform future planning processes undertaken by the government directorate.

WHAT WE DELIVERED
+
A targeted impact assessment across four economic activity zones, defined by proximity to major construction corridors
+
Analysis identified increased operational costs including cleaning and hygiene requirements, disruptions to food preparation and clinical environments, and a rise in reported respiratory symptoms among staff and customers
+
Findings are now embedded in the directorate’s infrastructure planning protocols to strengthen risk forecasting and environmental due diligence for future capital works
+
+
+
Professional Services
Strategic Focus: Capability-Led Compliance, Systemic Quality Assurance, Sustainable Workforce Enablement
SECTOR
THEMES
Professional Services
Service Quality Assurance, Regulatory Compliance, Corporate Governance
REQUIREMENTS

Required rapid uplift of performance capability to meet external accreditation standards. Objectives included establishing a sustainable self-governance model and ensuring consistent, high-quality service delivery to a broad network of care workers and early learning centres.

WHAT WE DELIVERED
+
Designed and operationalised a tailored quality assurance and management system across all functional areas in scope, resulting in the development and integration of more than 100 distinct process capabilities.
+
System included embedded performance and evidence-generation mechanisms to support continuous improvement and regulatory alignment.
+
The structured uplift enabled the unit to achieve ISO 9001 accreditation for the first time, with assessment completed on an accelerated timeline.
+
+
+
Public Health Data and Services Coordination
Strategic Focus: Federated Data Governance, Predictive Analytics for Population Health, AI Literacy Uplift
SECTOR
THEMES
Public Health Data and Services Coordination
Corporate Governance, Social Equity, Data Governance
REQUIREMENTS

Required strategic support to transition and integrate into the national health data analytics platform, with the objective of improving care coordination across general practice providers in the region.

WHAT WE DELIVERED
+
Led the mobilisation, legal review and board-level endorsement of a cross-jurisdictional joint venture agreement underpinning data governance participation
+
Supported the establishment of a secure national cloud platform built on trusted infrastructure, enabling local data custodians to store and manage health datasets in alignment with national protocols.
+
Developed learning packages to uplift internal capability, enabling stewards and custodians to apply advanced data mining and machine learning techniques
+
Enabled the agency to generate predictive analytics and population health insights now used by local GPs to inform clinical decisions, monitor treatment efficacy and detect early signs of relapse
+
The platform provides persistent protection of sensitive data assets shared by general practice networks, reinforcing privacy safeguards at infrastructure level
+
For-Purpose Community Services
Strategic Focus: Enterprise Risk Infrastructure, Purpose-Aligned Oversight, Legislative Risk Intelligence
SECTOR
THEMES
For-Purpose Community Services
Corporate Governance, Enterprise Risk Management, Social Impact
REQUIREMENTS

Required the design and operation of an enterprise risk management unit to protect and advance its organisational purpose. This included establishing executive-level accountability frameworks, integrated controls and a common data language to inform decisions, reduce exposure and enable sustainable growth.

WHAT WE DELIVERED
+
Designed, implemented and continue to operate an ISO 31000-aligned enterprise risk management system through Speraco Bureau
+
Developed a tailored, cloud-based risk reporting platform with integrated analytics and dynamic visualisation tools to enable predictive analytics and quarterly enterprise risk profiling
+
Embedded mechanisms to monitor and control risk exposures spanning more than 120 legislative instruments, supporting compliance with a complex web of obligations
+
The system surfaces trend analysis and leading indicators of emerging threats, enhancing board oversight and enabling evidence-based decision-making
+
+
Early Childhood Education and Care
Strategic Focus: Continuous Assurance Architecture, Systemic Compliance Uplift, Outcome-Based Governance
SECTOR
THEMES
Early Childhood Education and Care
Corporate Governance
Enterprise Risk Management
Social Impact

REQUIREMENTS

Required the design and implementation of a dedicated Audit Management and Compliance Unit to support consistent regulatory uplift across a large multi-site operation spanning dozens of early childhood education and care services.

WHAT WE DELIVERED
+
Designed and operationalised an ISO 9011:2018-aligned audit management and compliance ecosystem, tailored to the Australian National Quality Framework and applicable to long day care, family day care, preschools and out of school hours care
+
System architecture supported proactive quality assurance, continuous monitoring and performance benchmarking across all service types
+
Since implementation, service ratings have seen a substantial year-on-year uplift, significantly strengthening regulatory confidence in the provider’s governance model.
+
+
+
Community-Based Care and Support Services
Strategic Focus: Health & Safety Infrastructure, Records Governance, Rapid Risk Rectification
SECTOR
THEMES
Community-Based Care and Support Services
Corporate Governance, Enterprise Records Management, Health & Safety
REQUIREMENTS

Required the rapid establishment of an independent corporate health and safety unit in response to systemic deficiencies identified during an external audit. The initiative also sought to mitigate exposure related to ongoing royal commission scrutiny of institutional responses to the safety of people in care.

WHAT WE DELIVERED
+
Designed and established a corporate health and safety unit incorporating AS/NZS ISO 45001:2018 standards, ensuring consistent oversight across a large, multidisciplinary workforce and a broad care population
+
Delivered a comprehensive health and safety program that addressed audit findings and embedded COVID-safe protocols during the pandemic
+
Integrated ISO 15489-1:2016-compliant enterprise records management to ensure transparent, traceable and secure documentation practices. As a result, the organisation achieved significant reductions in corporate records archiving costs
+
+
+
Community Health and Human Services
Strategic Focus: Information Security by Design, Risk-Based Data Governance, Cyber Resilience Systems
SECTOR
THEMES
Community Health and Human Services
Corporate Governance, Enterprise Risk Management, Information Security

REQUIREMENTS

Required the establishment and ongoing operation of an Information Security Unit, with responsibility for implementing a structured security program to protect personal information, govern data privacy controls and provide assurance to Board-appointed committees on regulatory compliance and organisational risk exposure.

WHAT WE DELIVERED
+
Partnered with internal ICT, managed service providers and vendors to build and maintain comprehensive data and digital asset catalogues. Conducted annual privacy and privacy impact assessments across new initiatives
+
Collaborated with external auditors to assess security posture using the NIST Cybersecurity Framework, identifying adequacy gaps and uplift pathways
+
Designed and embedded a security roadmap aligned with ISO 27001, enhancing organisational resilience against emerging cyber threats including ransomware Introduced advanced technical controls mapped to industry-standard attack lifecycle frameworks, strengthening defence mechanisms across the attack lifecycle
+
Implemented a data classification and labelling system aligned with the Australian Government’s Protective Security Policy Framework (PSPF)
+
Deployed a Data Breach Remediation and Response Management System to support compliance with the Australian Notifiable Data Breaches Scheme and improve incident responsiveness
+